In the last two posts I've highlighted the bad customer service by EpiCentres, Apple resellers in Singapore.
The final outcome?
I've lost all interest in Apple. The product I had lusted after no longer seems a must-have after all.
Apple lost more than $1000 in business from their resellers' zero customer service.
Customer service in Japan is first-rate because customers demand it.
The bottom line is it's your money after all. Why should you enrich them?