Thursday, August 26, 2010

How to build a culture of good customer service in Singapore

Customer service in Singapore generally  leaves much to be desired.

For instance, you have MRT officers who don't even make eye contact with customers or who are multi-tasking at the same time.

Others give you the impression they're doing you a favor. 

Singaporeans are partly to be blamed for rude and indifferent customer service.

They don't demand good customer service, accepting sloppy service meekly.

The reason why customer service in Japan is first-rate lies in the fact that the Japanese demand and expect it. In Japan the customer is god, with the power to bring down your business.

If we wish to develop good customer service, we need to be more assertive, refusing to be treated shabbily particularly in day-to-day dealings.  

A refusal to patronize businesses with shabby customer service is a good starting point.

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