In the last two posts I've highlighted the bad customer service by EpiCentres, Apple resellers in Singapore.
The final outcome?
I've lost all interest in Apple. The product I had lusted after no longer seems a must-have after all.
Apple lost more than $1000 in business from their resellers' zero customer service.
Customer service in Japan is first-rate because customers demand it.
The bottom line is it's your money after all. Why should you enrich them?
Showing posts with label Apple customer service. Show all posts
Showing posts with label Apple customer service. Show all posts
Sunday, August 1, 2010
Thursday, July 29, 2010
Apple customer service in Singapore: EpiCentres get F grade
Apple may make lustful products but its customer service in Singapore leaves much to be desired.
There are 6 EpiCentres in Singapore selling Apple products.
I called all of them to make an enquiry but not one bothered to pick up the phone. These places are not exactly swarming with customers at 3pm on a weekday. As a matter of fact, unless Apple is launching a new product like the iPad, they are pretty deserted.
Apple Singapore deserves an F grade for customer service.
There are 6 EpiCentres in Singapore selling Apple products.
I called all of them to make an enquiry but not one bothered to pick up the phone. These places are not exactly swarming with customers at 3pm on a weekday. As a matter of fact, unless Apple is launching a new product like the iPad, they are pretty deserted.
Apple Singapore deserves an F grade for customer service.
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