Customer service in Singapore can best be summed up as "Patchy" with still lots of room for improvement. Of course, I'm speaking in general terms.
Unless you've been marooned on a desert island, everyone is a customer.
Good customer service is not about how much you've paid but whether the service has met your expectations and whether your overall experience has been pleasant.
In general, most people expect good service in exchange for their hard-earned money.
Customers can fire the CEO of even the largest company, and all its employees simply by not buying its goods and services.
That's why in Japan, where the customer service is arguably the best in the world, the customer is God!
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