To say I'm pissed off with Naza Hotel in Melaka is putting it mildly.
I sent them an email 24 hours ago to enquire about a promotion but it has still not responded.
What kind of business are they running when even potential guests' enquiry is ignored? This is the first time I've encountered such poor service from a hotel.
Naza Hotel is a hotel chain in Malaysia, not some shady hotel.
It's not only lost potential customers but its reputation will be further marred by negative feedback by word of mouth.
Score for its customer service? ZERO.
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